Telemedicine and Patient Communication Tools You Can’t Live Without During COVID-19

Healthcare practices across the country have found themselves in a unique situation over the past month, with in-person visits steadily declining and virtual visits becoming the new norm.

The pandemic has posed rare challenges that are leaving medical practices unsure of which tools are needed to maintain communications with current and prospective patients.

To help during this uncertain time, we’ve developed a list of tools for you to explore to ensure your practice maintains positive communications and can continue to assist customers in this crisis.


There are various HIPAA-compliant telemedicine tools in the market. We have compiled a list of top-rated solutions, as well as platforms our other healthcare clients are utilizing below:

  • Zoom for Healthcare:  A leading video and web conferencing platform that offers HIPAA/PIPEDA plans that keep your practice connected and compliant.
  •  A solution that is known for simplicity and ease of use that has a free plan option, and allows your practice to get up and running quickly.
  • Spruce: A multi-channel communication platform that integrates your practice’s existing communication methods with new tools including messaging, telemedicine, and phone system features.
  • One-Touch Telehealth:  A robust platform that allows patients and clinicians to connect in 2 clicks while providing convenient offerings for patients, practices, health groups, and hospitals.
  • TouchMD:  A visual telehealth and marketing solution focusing on dermatology, plastic surgery, and MediSpas that utilizes touchscreen technology to enhance patient experiences.
  • Symplast:  A mobile EHR, practice management, and patient app solution that is waiving telehealth fees for the first 2 months.

See which telemedicine tools Software Advice rates as best in class here – LINK

Due to the COVID-19 crisis, as of March 17th, 2020, the Department of Health & Human Services is allowing covered healthcare provides to use the following platforms to provide telehealth: ZoomSkypeApple FaceTimeFacebook Messenger video chat, and Google Hangouts video.


Technology has drastically improved the ability of patients and healthcare practices to communicate quickly and efficiently. There are now multiple tools for practices to engage with patients who are contacting their offices.

Tools to consider:

  • MedChat:  An all-in-one tool that provides 2-way texting live chat, team chats, and features new chatbot, answer bot, and reminder functionalities.
  • QliqSOFT:  A tool that provides virtual visits without the app or need to login, and secure communication in real-time.
  • OhMD:  A HIPAA-compliant telehealth and texting platform that facilitates fast and easy communication via texting and video, with no app download required.
  • Well App: A communication platform that connects patients and healthcare organizations through text, live chat, phone, and email.


Healthcare practices are heavily investing in ways to drive new patient acquisition. It has never been more important for your practice to ensure you are reaching maximum revenue opportunities from inbound leads.

Web-Based Lead Management and Nurturing Platforms

  • MyMedLeads: Helps practices manage and track leads in one place, automates the conversion process and provides visibility from initial lead intake to the revenue capture stage.
  • MDProspects: Helps medical practices to oversee lead management, enhance conversion rates, and boost revenue.


If your practice is not currently utilizing telemedicine, communication, or lead management tools, now is the perfect time to explore their possibilities and consider incorporating them into your practice.

These tools will set your practice up for success and help you continue to grow during this global crisis.